Quality & Environment
EcoVadis Silver: Recognition for our commitment to sustainability
At Custers, we highly value not only the highest quality and safety standards of our products, but also the impact we have on the world around us. We are therefore proud that our efforts in the field of Corporate Social Responsibility (CSR) have been awarded a silver EcoVadis medal. This independent, globally recognized assessment confirms that we are structurally working towards more sustainable business operations. The EcoVadis methodology evaluates our policies and performance across four key pillars: environment, labor and human rights, ethics, and sustainable procurement. With this silver status, we belong to a select group of top-performing companies within our industry. For us, this serves as an extra incentive to keep innovating and making our processes even more sustainable, now and in the future. Want to know more about our rating? Check out the official details on our EcoVadis Recognition Page.
What is EcoVadis? EcoVadis is the most trusted and independent provider of sustainability ratings worldwide. They evaluate companies based on four key pillars:
Environment: Our impact on the planet and how we reduce it.
Labor and human rights: A safe, healthy, and fair working environment.
Ethics: Doing business with transparency and integrity.
Sustainable procurement: Taking responsibility throughout the supply chain.
Quality & Environmental Policy 2025
Custers' quality policy aims to deliver products and services that meet customer expectations as well as applicable laws and regulations. All this is done while upholding our 4 core values: Reliability, Innovation, Quality, and Environment.
The principles underlying this quality and environmental management system are explained in more detail below.
Reliability
Custers depends on its customers. Satisfied customers are of primary importance to the success of the organization.
Through its quality management system, the organization ensures that customer requirements are identified and met.
By measuring customer satisfaction, it monitors whether requirements are being met and whether customer satisfaction is being further increased.
Risks and opportunities that may affect the organization's overall performance are identified and addressed.
Innovation
Custers acquires and processes a wide range of assignments and products.
Many of these products are developed in close consultation with the customer.
This requires a high degree of flexibility, which goes hand in hand with a clear division of tasks, responsibilities, and authorities. This applies both within the organization and in the execution of the various assignments.
In addition, it is ensured that employees have the necessary knowledge, data, and resources to perform their tasks.
Quality
Process owners are responsible for managing and improving the most important business processes. All employees are involved in the pursuit of quality improvement. They are motivated to bring about improvements in products, processes, and methods, with customer-focused thinking being paramount.
Once a year, a plan is drawn up in which the quality objectives to be achieved (including improvement objectives) are formulated in measurable terms. From this, objectives are derived for all relevant functions and levels within the organization.
The policy on outsourcing and suppliers is aimed at creating an optimal situation in the supply chain. Outsourcers and suppliers must continuously meet the requirements with regard to quality, delivery time, costs, and service.
